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Discuss “Let's Go links Port Authority patrons with city neighborhoods”

Thanks to Carnegie Mellon’s Language Technologies Institute (LTI), there is no excuse for getting stranded at the Waterfront on a Sunday night. Since March 2005, Let’s Go, a dialogue system developed at the LTI, has been helping Pittsburgh Port Authority’s patrons get where they need to be at all hours of the day and night.

In 2002, the National Science Foundation approved a grant for Let’s Go, giving Maxine Eskenazi and Alan Black, associate professors of computer science, $650,000 to work with the Port Authority on the development of a spoken dialogue system.

The two work with a team comprising several of the LTI’s faculty members and graduate students, along with customer service experts at the Port Authority.

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